Terms & Conditions – Les Remparts

Bookings are made and accepted only on the following conditions:

Contract

The contract is for a short-term holiday rental of the accommodation specified on the booking form made between the client and the owners of Les Remparts (“the owners”), Megan and Philip Robinson, binding from such time that a booking is made and accepted by the owners, inclusive of all the following conditions.

By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made with the owners. (Safety deposits may be required). Please specify this on your booking form in the ‘Messages’ section.

Bookings are accepted on the understanding that the property is taken for holiday purposes only and that the number of people in each property is limited to that entered on the booking form.

No bookings are valid until confirmed by the owners in writing by email.

The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit Les Remparts the client must first seek the permission of the owners.

Deposit

A deposit of 25% of the cost is payable on booking towards covering any costs associated with damage, breakage and cancellation which must be paid within 48 hours of booking confirmation being received by the client. If a deposit is not received within 48 hours then this will be construed as a cancellation of the contract by the client.

The deposit of 25% will be returned within two weeks of the end of the stay via bank transfer or cheque.

Payment

Full payment shall be payable four weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the client.

Cancellation

In the event of a cancellation the total cost is payable.

Other than in the case of non-payment, e.g., of the deposit, any cancellation made by the client for whatever reason needs to be in writing and addressed to the address on the website. On receipt of the notice of cancellation the owners will seek to re-let the property for the period of booking. If a re-letting is achieved, the owners will refund money already paid by the client less rent for any part of the period which was not able to be re-let and less an administrative charge of £30.

The client is strongly advised to take out holiday cancellation insurance.

Period of Hire

Rentals  commence at 4pm on a Saturday and terminate at 11.00am the following Saturday. The arrival time should be arranged in advance to ensure somebody is available to show the client into the property.

Right of Entry

Whilst respecting the reasonable privacy of the client, the owners of Les Remparts and their local agent reserve the right to access all properties at all times, if necessary, for repairs and emergencies.

Care of the Property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period. If additional cleaning is required the cost for this shall be deducted from the deposit.

Breakages or Damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.

The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

Rules and Procedures

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the property.

Smoking

Smoking is not permitted anywhere inside the holiday accommodation, near to buildings or in the courtyard area because of flammable gas and oil storage.

Pets

No pets are permitted.

Liability

The owners of Les Remparts are not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.

The client or members of his/her party cannot hold the owners of Les Remparts liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

In the event of the accommodation becoming unavailable (such as fire or flooding), the oweners will refund all monies paid or a proportion in the case of curtailment. We cannot, however pay any compensation or expenses as a consequence of such an event.

Complaints

In the event of there being cause for complaint, the matter shall be taken up with the owners or their agent (their details are supplied on the booking confirmation and they understand that they are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended.